How it Works

From your details to their letterbox

Thoughtfully created from beginning to end, with every little detail considered along the way.

  • 1. CHOOSE THEIR LETTER

    Choose the letter that feels just right for your child. Their very first Christmas, another magical year of believing, or something completely personal.

  • 2. MAKE IT THEIRS

    Share a few special details about your child. Their name, something they’ve achieved, a favourite thing or a little moment from their year.

    We’ll weave these details naturally into their letter, making it feel wonderfully personal and believable.

  • 3. ADD THE FINISHING TOUCHES

    Choose any extras you’d like to include, from beautifully hand-calligraphed addressing to little keepsakes designed to make the moment even more special.

  • 4. WE TAKE CARE OF THE MAGIC

    We carefully prepare, finish and post your letter within New Zealand, ready to arrive as a wonderfully unexpected piece of Christmas mail.

    There’s no set day to give it to them. Let them discover it at any time before Christmas, whenever feels most magical for your family.
Create their letter
  • A golden acorn illustration with fine sketch-style linework on a plain white background.

    A KEEPSAKE, NOT JUST A LETTER

    Designed to be treasured long after Christmas morning.

  • A circular wax-seal style stamp with scalloped edges, featuring a compass rose in the center and the words 'OFFICIAL APPROVED' in brown on a white background.

    CRAFTED TO FEEL AUTHENTIC

    Premium materials and carefully considered details children believe in.

  • A vintage-style illustration of a gold mailbox labeled 'NORTH POLE MAIL' with a folded paper airplane entering the slot and an acorn detail on the side, shown on a plain white background.

    THE MAGIC BEGINS BEFORE IT IS OPENED

    An unforgettable experience from the moment it arrives.

  • A botanical illustration of a pohutakawa branch with a large, spiky starburst flower, several oval leaves, and three round berries, rendered in a warm gold or tan line art style.

    MADE FOR NEW ZEALAND FAMILIES

    Thoughtfully designed in New Zealand with Aotearoa heart.

  • A vintage-style gold line drawing of a Santa Claus sleigh filled with wrapped gifts and a sack, shown on a plain white background.

    CREATING FAMILY TRADITIONS

    More than a Christmas surprise; moments of wonder year after year.

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